Suggestions and Complaints
Complaint and Grievance Procedures
What if something bothers me?
It is our intention to provide you with the kind of mental health
service that will help you regain control of your life.
Let the people where you receive service know if you are unhappy
with the way you are treated. You and the people helping you may be able solve
problems quickly and simply.
Where should I start if I want to file a complaint?
We want you to feel free to start with the Complaint/Grievance
Procedure that feels most comfortable to you.
This is because we know that sometimes you may not agree with the
quick, simple solution.
We also know that sometimes you may not feel comfortable telling
your complaint to the person you want to complain about.
Advocates Help with Services
Peer Advocates are clients who help other clients resolve
service-related complaints and grievances.
Older Adult Services
Parent Advocates help parents and other caregivers solve problems and issues
related to children and adolescent care.
Patient's Rights Advocate
A representative with the responsibility of assuring all clients their rights.
This individual intervenes for the client in both informal and formal disputes
and assists with grievances.
Jonah Salerno (209) 468-8676
Fax: (209) 468-2399
Family Advocateatient's Rights Advocate A representative with the
responsibility of assuring all clients their rights. This individual intervenes
for the client in both informal and formal disputes and assists with grievances.
How do I file a complaint or grievance?
There are many ways to file a Complaint or Grievance:
You can act on your own behalf.
You can ask another person such as a good friend or a helpful
relative to act for you.
You can contact one of the Advocates listed in the "Helpers" list in
the middle column (to the left).
You can contact the Consumer Advisory Council (CAC) by filling out a
self-address Suggestion/Complaint form. Drop the form in a suggestion box or
mail it. Click here to
download the Suggestion/Complaint form.
You can call the CAC chairperson, Jennie Montoya at (209) 468-3755
If you have Medi-Cal, you can file for a State Fair Hearing at any
time before, during or after a dispute without using any of the complaint,
grievance or appeal procedures. (209) 952-5253
Who can use the complaint/grievance procedures?
All clients have a right to express dissatisfaction. If unable to
resolve problems on their own, clients may use complaint and/or grievance
What happens to me for filing a complaint or grievance?
Your service provider will try to make the changes you are
requesting. You will not be discriminated against or penalized in any way for
filing complaints, grievances or appeals.
Are complaints confidential?
Resolving your complaint quickly is important to us. The
investigation of your complaint, grievances or appeal will be handled with your
privacy in mind.