Suggestions and Complaints
and Grievance Procedures
if something bothers me?
It is our intention to provide you with the kind of mental
health service that will help you regain control of your
Let the people where you
receive service know if you are unhappy with the way you are
treated. You and the people helping you may be able solve
problems quickly and simply.
should I start if I want to file a complaint?
We want you to feel free to start with the Complaint/Grievance
Procedure that feels most comfortable to you.
because we know that sometimes you may not agree with the
quick, simple solution.
We also know
that sometimes you may not feel comfortable telling your complaint
to the person you want to complain about.
Advocates Help with Services
Peer Advocates are clients who help other
clients resolve service-related complaints and grievances.
Adult and Older Adult Services
Parent Advocates help parents and other caregivers solve
problems and issues related to children and adolescent care.
Patient's Rights Advocate
A representative with the responsibility of assuring all
clients their rights. This individual intervenes for the
client in both informal and formal disputes and assists with
Jonah Salerno (209) 468-8676
Fax: (209) 468-2399
do I file a complaint or grievance?
There are many ways to file a Complaint or
You can act on your own behalf.
You can ask another person such as a good
friend or a helpful relative to act for you.
You can contact one of the Advocates
listed in the "Helpers" list in the middle
column (to the left).
You can contact the Consumer Advisory
Council (CAC) by filling out a self-address
Suggestion/Complaint form. Drop the form in a suggestion
box or mail it. Click
here to download the Suggestion/Complaint form.
You can call the CAC chairperson, Jennie
Montoya at (209) 468-3755
If you have Medi-Cal, you can file for a
State Fair Hearing at any time before, during or after a
dispute without using any of the complaint, grievance or
appeal procedures. (209) 952-5253
can use the complaint/grievance procedures?
All clients have a right to express
dissatisfaction. If unable to resolve problems on their own,
clients may use complaint and/or grievance procedures.
happens to me for filing a complaint or grievance?
Your service provider will try to make the
changes you are requesting. You will not be discriminated
against or penalized in any way for filing complaints,
grievances or appeals.
Resolving your complaint quickly is important
to us. The investigation of your complaint, grievances or
appeal will be handled with your privacy in mind.