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Child Support Main Page

  DIRECTOR

    Judith A. Grimes
    826 N. California St.
    Stockton, CA 95202
    (866) 901-3212 Phone
    (209) 468-2577 Fax

  GENERAL
  INFORMATION

    Budget/Employees
    Contact us
    Vision/Function
    Child Support
    Handbook

    FAQ
    Employer Handbook
    and Employer FAQ

    Glossary of Terms
    CSDA

  PAYMENT
  INFORMATION

    State Disbursement Unit
    Payment Processing
    New Payment Choices

  IMPORTANT LINKS
    Customer Connect
    California DCSS
    DCSS Performance
    Data

    Forms
    Other Links

  SERVICES
    Support Services
    Apply For Services
    Locate a Parent
    Establish Paternity
    Child Support Calculator
    Support Enforcement
    Health Insurance

  PROGRAMS
    Compromise of Arrears
    Program (COAP)

    Paternity Opportunity
    Program (POP)

    Declaration of Paternity
    Complaint Resolution
    Ombudsman Program

 

Complaint Resolution

Either a custodial party or a noncustodial parent may file a complaint over the handling of a child support case. Complaint forms are available by contacting our office or on the California Department of Child Support Services website.
The local child support agency cannot resolve complaints regarding actions taken by the court, such as the amount of a child support order, custody, visitation, or spousal support orders. Only the court can resolve these matters.

The local child support agency will resolve complaints about:
  • Customer service
  • Timeliness of service
  • Payment and billing issues
  • Decisions to close a child support case

Complaint Resolution and State Hearing Program

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© San Joaquin County 2003