Either a custodial party or a noncustodial parent may file a complaint over
the handling of a child support case. Complaint forms are available by contacting
our office or on the California Department of Child Support Services website.
The local child support agency will resolve complaints about:
The local child support agency cannot resolve complaints regarding actions taken
by the court, such as the amount of a child support order, custody, visitation,
or spousal support orders. Only the court can resolve these matters.
- Customer service
- Timeliness of service
- Payment and billing issues
- Decisions to close a child support case
Complaint Resolution and State Hearing Program