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Child Support Main Page

  DIRECTOR

    Judith A. Grimes
    826 N. California St.
    Stockton, CA 95202
    (866) 901-3212 Phone
    (209) 468-2577 Fax

  GENERAL
  INFORMATION

    Budget/Employees
    Contact us
    Vision/Function
    Child Support
    Handbook

    FAQ
    Employer Handbook
    and Employer FAQ

    Glossary of Terms
    CSDA

  PAYMENT
  INFORMATION

    State Disbursement Unit
    Payment Processing
    New Payment Choices

  IMPORTANT LINKS
    Customer Connect
    California DCSS
    DCSS Performance
    Data

    Forms
    Other Links

  SERVICES
    Support Services
    Apply For Services
    Locate a Parent
    Establish Paternity
    Child Support Calculator
    Support Enforcement
    Health Insurance

  PROGRAMS
    Compromise of Arrears
    Program (COAP)

    Paternity Opportunity
    Program (POP)

    Declaration of Paternity
    Complaint Resolution
    Ombudsman Program

 

OMBUDSPERSON PROGRAM

If you have an open case with a local child support agency (LCSA) - you have rights and responsibilities regarding the services you receive through the LCSA. If you're not satisfied with the assistance you're receiving from the LCSA you have the right to file a complaint through the Complaint Resolution Program. For more information about the Complaint Resolution Process, please click here.

The party who has/had custody or the parent who does not have custody may file a complaint if there is a case open with the Department of Child Support Services.

Talk to the Ombudsperson!

If you need help with a problem, ask to speak with the LCSA Ombudsperson- it is his or her job to:

  • Help you get child support services
  • Explain your rights and responsibilities
  • Help you resolve problems with your case
  • Explain the complaint process before, during, and after a complaint is filed
  • Help you request and prepare for a state hearing if you are not satisfied with the results of the complaint resolution process

San Joaquin County Child Support Services Ombudsperson Telephone Number: (209) 468-2578

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© San Joaquin County 2003