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P.O. Box 201056
333 E. Washington Street
Stockton, CA 95202
(209) 468-1000

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What is In-Home Supportive Services (IHSS) Program?
The IHSS Program will help pay for services provided to you so that you can remain safely in your own home. To be eligible, you must be over 65 years of age, or disabled, or blind. Disabled children are also potentially eligible for IHSS. IHSS is considered an alternative to out-of-home care, such as nursing homes or board and care facilities.

The types of services which can be authorized through IHSS are housecleaning, meal preparation, laundry, grocery shopping, personal care services (such as bowel and bladder care, bathing, grooming and paramedical services), accompaniment to medical appointments, and protective supervision for the mentally impaired.

ELIGIBILITY CRITERIA FOR ALL IHSS APPLICANTS AND RECIPIENTS:
  • You must physically reside in the United States.
  • You must also be a California resident.
  • You must have a Medi-Cal eligibility determination.
  • You must live at home or an abode of your own choosing
    (acute care hospital, long-term care facilities, and licensed community care facilities are not considered "own home").
  • You must submit a completed Health Care Certification form.
HOW THE PROGRAM WORKS:
  • A county social worker will interview you at your home to determine your eligibility and need for IHSS. Based on your ability to safely perform certain tasks for yourself, the social worker will assess the types of services you need and the number of hours the county will authorize for each of these services. This assessment will include information given by you and, if appropriate, by your family, friends, physician or other licensed health care professional.
  • A completed Health Care Certification (SOC 873) must be received by the county prior to authorization of services.
  • You will be notified if IHSS has been approved or denied. If denied, you will be notified of the reason for the denial. If approved, you will be notified of the services and the number of hours per month which have been authorized for you.
  • If you are approved for IHSS, you must hire someone (your individual provider) to perform the authorized services. You are considered your provider's employer and, therefore, it is your responsibility to hire, train, supervise, and fire this individual.
HOW DO I APPLY:
  • Call (209) 468-1104, and a staff member will take an application over the phone
  • Or complete the on-line application and fax to (209) 932-2663 or you may mail it to:

    Human Services Agency, IHSS
    PO Box 201056
    Stockton, CA 95201
    Questions:  CALL:  Department of Aging –Information and Assistance at 209-468-1104.

For Current/Eligible Recipients and Providers:
CALL:  IHSS Provider Help desk at (866) 376-7066
IF YOU-
  • Want to check to see if your timesheet has been processed
  • Want to know when your paycheck was mailed
  • Have questions about liens or wage garnishments
  • Have questions regarding Direct deposit
CALL:  Public Authority at: (800) 491-1996 or visit: www.sanjoaquincares.com
IF YOU-
  • Need to sign up a provider
  • Need to find a provider
  • Have a provider that needs orientation and training
  • Have a provider that has an address change
CALL:  In-Home Supportive Services Payroll at: (209) 468-1706
IF YOU-
  • Need a new timesheet or timesheets
  • Have misplaced or are missing a paycheck
  • Are concerned a paycheck may have been lost or stolen

IMPORTANT LINKS

Application Application
IHSS Application New Timesheet Resources

How to complete your timesheet Public Authority
Video on completing a timesheet Public Authority

 

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